1. Do you allowed any offline purchase?
   No.



2. Do I get a receipt upon payment successful on my purchase?
   You will be receiving i-receipt upon successful payment.



3. How do I check my transaction detail?
   You may logon to our website and view transaction history.



4. Will I receive a confirmation for hotel reservation?
   You will receive an email notification for hotel reservation status.



5. Do I have to be a registered member to purchase through i-Express?
   Yes. You have to register at http://www.vttv.tv. Register Now!



6. How do I purchase from the i-Mall?
   You are required to register as i-Express member before you can start purchase at i-Mall. You may visit our website at http://www.vttv.tv and click on purchase now. Follow the instruction from the website. Login
   
   Step 1: Click on any products/services that you would like to purchase.
   Step 2: You are required to login using your username and password. If successful, you
                 are required to answer a security question.
                 (To prevent any unauthorized purchase from your account)
   Step 3: You may now enjoy the online shopping.



7. Who are these i-Mall merchants?
   These i-mall merchants are our strategic business partners.



8. What is the mode of payment for this online purchase?
   We accept all Visa & Master card payment.



9. What is the benefit by purchasing products and services from your i-Mall?
   You will accumulate membership Fidelity Value which you can earn and redeem the FV at anytime once you are qualified.
   
   Note: FV redeemed depending on the nature of the gift and holidays packages that is available from time to time.



10. Can I cancel my purchase after my payment?
    No. We do not allowed any cancellation of products.
    
    
11. Who should I contact if I have further inquiry?
    Email : iexpress@vttv.tv , or
    SMS :6016-5508883

Payment

1. Is there any other mean for mode of payment?
   Not at this moment.

Delivery

1. When will I be receiving the products or services after purchased?
   You will be receiving your products or services after the bank has confirmed your payment as per schedule below.



Item	Description	Mode of delivery	Delivery /Notification Period
1	Services
	a. Winet Pre-paid Coupon	SMS	Within the next 24 working hours;
	b. Telcos (Maxis, Digi, Celcom)     (coming soon)	Auto reload	Within the next 24 working hours;