- What is i-Express Fidelity Membership?
i-Express Fidelity Membership is a virtual multi-rewards loyalty program. i-Express members will be able to collect Fidelity Value upon their purchases via our i-Mall, online retail store at http://www.vttv.tv.
- Do I have to pay for the membership?
No. i-Express membership is FREE. There is neither annual fee, management fee, administration fee nor maintenance fee.
- Will I receive physical membership card?
No. It is a virtual membership.
- How to apply and register for i-Express Fidelity Membership?
You are required to fill up the application form from our sales agent or you may visit our website and proceed with online registration. Register now!
- Is there any age requirement in order to register as a member?
As long as you are 18 years old and above, you are eligible to register as our member.
- What do I enjoy once I have registered as a member?
You may earn Fidelity Value upon every purchase that you made from our i-Mall. Also, you will enjoy the special pricing on all the products and services at our i-Mall.
- How do I earn the FV from the i-Express Fidelity Membership?
You may earn the FV by purchasing products and services from our i-Mall.
- If I have further inquiry, who should I contact?
Email: iexpress@vttv.tv , or
SMS :6016-5508883.
How to Start?
With just a click on "Register Now" you will become a member of our community in the next few (minutes). The instructions are easy and you will be accumulating Fidelity Value (FV) while you enjoying online shopping. The steps are stated as below:
Step 1: You are required to register as i-Express Fidelity Community.
Step 2: Click on "Register Now"
Step 3: Continue with Terms & Conditions and proceed.
Step 4: Follow the instruction on the application process.
Step 5: You may now login to enjoy online shopping!
About Fidelity Value (coming soon)
- What is i-Express Fidelity Value (FV)?
Fidelity Value is points earned when you purchase goods and services from our i-Mall.
- How do I calculate my FV?
Your FV earned-to-date will be rewarded based on your spending pattern and in accordance to rules and regulations through our i-Mall.
MYR 1 = 1 FV
Example: You have spend MYR 150 for an online purchase, therefore your FV is equivalent to 150.
- How do I check FV earned-to-date?
You may view the FV earned-to-date from our website http://www.vttv.tv.
- Can I transfer the ownership of my FV?
No. We do not allowed.
- Can I exchange my FV with cash?
The FV does not carry monetary value.
Redeem My Fidelity Value (FV)
- How to redeem my FV earned?
You may redeem your FV via online. Click Redeem now!
Step 1: Enter your Name & Identity number
Step 2: Points wanted to redeem
Step 3: Select gift / trip that you wanted to redeem
Step 4: Click “submit request?
An email notification will be sent to members?registered email on the gift or holidays package redeemed.
- What are the gifts/holiday packages available for redemption?
By clicking Gifts description!
- How soon will I be receiving my gift / holiday package voucher redeemed?
You will be receiving your gift / holiday package voucher redeemed within the next 14 working days from the approval date.
- Do I have to pay for the gift redemption delivery service?
All the delivery charges within Malaysia will be borne by us. However, additional FV is required for overseas delivery.
- Can I cancel my gift / trip redeemed?
No. You are not allowed to cancel your request once it has been successfully processed. Please check your redemption request before submit it.
- Is there any qualifying period for the FV earned?
No. The points earned will be carrying forward to the next calendar year. There is no expiration period for the FV.
- How long will my FV earned remain in my i-Express membership account?
The FV will remain in your i-Express membership account as long as you stay with us as our member.
- Do you have Monetary Gift Redemption?
No. Not at this moment.
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FAQ: i-Express Fidelity Membership